About shipping
Orders will be shipped worldwideIf you would like to know more detailed information, please check the dedicated "Shipping Information"
2. How do I know if my item has free shipping?
All products are not free shippingShipping costs vary depending on region and number of items purchasedI will check each time
3. How long will it take to receive my order?
Please note that total time = processing time + shipping time (this does not include customs delays, weekends, holiday periods, and unforeseen circumstances)
Please check the dedicated "Delivery Information"
4. How can I track my order?
Once your order is ready to ship, we will send you an email with the corresponding delivery information.You can then track your order in My Orders by logging into your sportout account or by clicking the tracking link in your shipping confirmation email
5.What is insurance?
Insurance covers accidental damage and/or missing items during the shipping processDue to the nature of international shipping, damage and/or shortages during shipping cannot always be completely avoided or predicted.If this situation occurs and you have insurance at checkout for your order, we may contact the shipping company directly to claim payment.
Shipping information
Prepare for delivery
Preparation for delivery (quality checks, packaging, paperwork, etc.) typically takes 1-3 business days and is not included in the overall "shipping time"
Every package has specific tracking information
We will notify you by email as soon as your order has been shipped.The email will contain your unique parcel tracking numberYou can check the status of your order by logging into "My Account" Click "My Orders" to check your order status and get your tracking number
Shipping time
Shipping time may be affected by variable customs clearance times and holidaysIf you have not received your package based on the quote above, please submit a ticket
Delivery time will be affected on public holidaysManufacturers and couriers limit their operations to these timesUnfortunately this is out of our controlNormal service will resume immediately after each holiday
It may take several days after your order is shipped for the tracking number to become available in the courier's systemIf you don't see your information on the courier's website, please try again later
Sportout ships all packages from our warehouse and distribution center
What is item processing time?
Item processing time is the time from when an order is received until it is actually shippedAfter ordering, we carry out strict quality control checks and tests to ensure the quality of the product before shipping to ensure customer satisfaction.Total processing time varies depending on the complexity, design and size of the specific product or articleLarge orders will naturally take longerAverage processing time is approximately 2 business daysHowever, please note that processing times may also be affected by individual item availability, time of year, public holidays, etc.If your order contains highly popular items that are experiencing availability issues, your order may take 3-5 business days to process and ship.We apologize for any inconvenience caused by these delays.
About Taxes
All warehouse shipments are subject to unpaid delivery obligationsTherefore, once the parcel reaches the destination country, all customs duties or import duties will be chargedThese charges must be paid by the customerIf we refuse to accept your parcel due to import duties or taxes, you will be responsible for all return shipping costs, customs fees, and handling charges.Due to customs regulations, sportout cannot declare purchased items as gifts or display an amount lower than the actual item price
