About returns and exchanges

All returned and exchanged items must be returned within 30 days. Returns and exchanges will only be made on eligible products. We reserve the right to refuse returns and exchanges on items that are worn, damaged, or have tags removed. If the item you receive is worn, damaged, has tags removed, or is not eligible for return or exchange, you have the right to return the offending item. All product packaging must be intact and undamaged in any way.

Return/Exchange Process
After contacting our customer service department and reaching a mutual agreement, you can send the item to us. Once you receive your item, please review the RMA information you provided and check the condition of your item. We will process a refund if you request it, provided all relevant criteria are met. Additionally, if you wish to exchange your item, we will send you a replacement item.

Email address: support@shukiku.jp